• 0121 3876252
  • info@morthawellness.uk
  • Unit 6, Castle Court 2, Castlegate Way,Dudley DY1 4RH, UK
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Privacy Policy

Policy

Privacy Policy

Last updated: 28th October 2025

1 Introduction

Mortha Wellness Ltd (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy outlines how we collect, use, and safeguard the information you share with us — whether in person, over the phone, by email, or via our website www.morthawellness.uk.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your data is processed fairly, lawfully, and transparently.

By engaging our services or visiting our website, you consent to the practices described in this Privacy Policy.

2 Who We Are

Mortha Wellness Ltd

Unit 6, Castle Court 2, Castlegate Way, Dudley DY1 4RH, England, United Kingdom
Telephone: 0121 3876252
Email: info@morthawellness.uk
Website: www.morthawellness.uk

Registered in England and Wales.

3 Information We Collect

We collect only the information necessary to provide our services safely and efficiently. This may include:
  • Personal details: Name, contact number, email address, postal address.
  • Appointment details: Booking information, consultation notes, preferences.
  • Health and treatment information: Medical history, allergies, skin conditions, or relevant health disclosures (only where required to ensure safety).
  • Transaction information: Payment details (processed securely through third-party payment providers).
  • Marketing preferences: Your consent to receive communications or updates.
  • Technical data: IP address, browser type, and usage patterns (see Cookie Policy).

We do not collect unnecessary personal data or store financial details on our systems.

4 How We Use Your Information

We process your personal information for the following purposes:

    To process bookings and provide treatments safely and effectively.

  • To communicate appointment reminders, changes, or follow-ups.
  • To maintain treatment records for safety, compliance, and insurance purposes.
  • To manage client accounts, payments, and invoicing.
  • To improve our services and understand client preferences.
  • To send newsletters or promotional information (with consent).

5 How We Store and Protect Your Information

  • Your personal data is stored securely in password-protected systems accessible only to authorised personnel.
    We use industry-standard safeguards, including encryption and secure data transfer, to protect your information from unauthorised access or disclosure.
  • We retain data only for as long as necessary for legitimate business, insurance, or regulatory purposes.

6 Sharing Your Information

We respect your privacy and will never sell or rent your information to third parties.
We may share limited data with trusted third parties who assist in operating our business, such as:

  • Booking software providers
  • Payment processors
  • IT and website hosting providers
  • Professional insurance and compliance partners

All such partners are bound by strict confidentiality and data protection agreements.

7 Your Rights

Under the UK GDPR, you have the right to:
  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your data (subject to legal and insurance obligations)
  • Withdraw consent to marketing at any time
  • Request data portability where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, contact us at info@morthawellness.uk.

8 Marketing and Communication Preferences

We may send occasional updates or offers if you have opted in to receive marketing.
You can withdraw this consent at any time by clicking “unsubscribe” or emailing info@morthawellness.uk.

9 Links to Other Websites

Our website may contain links to external websites.
We are not responsible for the content, accuracy, or privacy practices of these external sites.

10 Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business practices.
The latest version will always be available on our website.