- 0121 3876252
- info@morthawellness.uk
- Unit 6, Castle Court 2, Castlegate Way,Dudley DY1 4RH, UK
At Mortha Wellness, we understand that choosing an aesthetic or wellness treatment is a personal decision.
Our goal is to provide you with all the information you need to feel informed, confident, and comfortable.
Below you’ll find answers to some of the most frequently asked questions about our treatments, safety protocols, booking process, and client care.
Preparation depends on your chosen treatment, but general recommendations include:
Detailed pre-treatment guidance will be provided during your consultation.
Aftercare varies by treatment, but as a general rule:
Each treatment page on our website includes detailed aftercare instructions for your convenience.
Yes. Many of our treatments complement each other — for example, Dermaplaning + LED Light Therapy or Hydro Facial + Vitamin Boosters.
Your practitioner will advise on suitable combinations based on your goals and skin condition.
Mortha Wellness is a professional wellness centre offering non-medical aesthetic and skin rejuvenation treatments.
Our focus is on skin health, natural enhancement, and holistic wellbeing through advanced, evidence-based cosmetic procedures — all performed by trained aesthetic practitioners under professional supervision.
No. Mortha Wellness is a non-medical aesthetic and wellness centre.
While we work in collaboration with nurse-led and prescriber-supported partners for treatments that require clinical oversight (such as IV and IM vitamin therapy), we do not provide medical diagnosis, prescriptions, or treatments for medical conditions.
All aesthetic treatments are performed by trained and certified aesthetic practitioners who have completed professional training through accredited organisations, including Dr Alka’s Skincare & Healthcare and Access to Aesthetics.
Certain treatments, such as IV and IM Vitamin Therapy, are performed or supervised by qualified, NMC-registered nurses or conducted under prescriber-led protocols in line with professional standards.
Yes. All practitioners at Mortha Wellness hold valid professional insurance and certifications relevant to their scope of practice.
We are committed to continuous professional development, ensuring every team member stays up to date with the latest safety standards, product knowledge, and techniques.
You can book an appointment directly through our website’s [Booking Page] or by contacting our team via [Contact Us].
We recommend scheduling a consultation before your first treatment to ensure the best possible experience.
Yes. To secure your booking, we require a small deposit at the time of reservation.
This helps us manage our schedule efficiently and maintain fair availability for all clients.
Deposits are fully redeemable against your treatment unless cancelled late or unattended.
We kindly request at least 48 hours’ notice for any cancellations or reschedules.
Cancellations made with less notice may incur a charge or result in forfeiture of the deposit, as outlined in our Terms and Conditions.
Yes. Mortha Wellness offers treatment packages and course discounts for clients wishing to maintain regular skincare or wellness routines.
We also periodically introduce promotional offers — please subscribe to our newsletter for updates.
Yes. Every treatment at Mortha Wellness is carried out using approved, CE-marked equipment and products in a clean, professional environment.
We strictly follow hygiene protocols, single-use instruments, and manufacturer safety guidelines for every procedure.
Yes. Every client undergoes a consultation before their first treatment.
This allows us to assess your skin, understand your goals, check for contraindications, and create a personalised plan that ensures your safety and satisfaction.
No. Mortha Wellness offers only non-prescription, non-medical aesthetic treatments.
In the case of Vitamin Infusions or IM Boosters, prescriptions and consultations are handled by our collaborating nurse-led teams or prescribers as required by regulation.
Most of our treatments are suitable for all skin types and ages (18+).
During your consultation, our practitioners will review your medical history, current skincare, and any sensitivities to ensure suitability and customise your treatment plan accordingly.
Most of our treatments are non-invasive with minimal or no downtime.
Some mild redness or sensitivity may occur following exfoliation or microneedling treatments, but this typically subsides within hours to a day.
The number of sessions depends on the treatment and your individual goals.
While some treatments offer visible results after one session, we often recommend a course of treatments for optimal, long-lasting improvement.
Your practitioner will advise during your consultation.
Yes. Mortha Wellness holds appropriate business and practitioner insurance.
We are affiliated with respected professional bodies and operate under guidance from our partners at Dr Alka’s Skincare & Healthcare and our nurse-led collaborators for compliance and oversight.
Where possible, we use products that are cruelty-free, ethically sourced, and environmentally responsible.
Please speak with your practitioner if you have specific preferences or sensitivities.
No. Mortha Wellness does not provide medical diagnosis, treatment, or prescriptions.
All services are aesthetic and wellness-focused, intended to enhance skin appearance and promote confidence.
Yes. Gift vouchers are available for all our treatments and can be purchased in-centre or online.
They make a thoughtful gift for friends or family who appreciate wellness and self-care.
Absolutely. All treatments at Mortha Wellness are gender-inclusive and can be tailored to suit individual skin types and goals.
Yes. Convenient on-site and nearby parking options are available for all clients.
Further details are provided upon booking confirmation.
If you’d like more information about a specific treatment, partnership, or process, our team will be happy to assist you. Please reach out via our Contact Page or book a complimentary consultation to discuss your goals in person.
